Terms & Conditions

Beacon Bikes: Terms and Conditions of Hire

The Hirer agrees to hire the specified bicycle and accessories (to be henceforth referred to as “equipment”), to pay the cost of the hire, and accept the terms on this form.

Payment and Security deposit

All rentals are payable in advance and in full to Beacon Bikes Ltd which accepts payment by credit card, debit card, or PayPal. Group bookings can be paid by bank transfer against an invoice providing this is agreed in advance with Beacon Bikes Ltd.

The Hirer will be required to provide credit or debit card details when hiring from Beacon Bikes Ltd, against which a pre-advised Security Deposit shall be applied before the hire of the equipment commences and shall be cancelled upon return of the equipment, subject to the following terms.

The deposit will be held against the loss, theft, damage or failure to return the equipment by the specified time and date on the rental agreement. If not returned by the time and date specified on the rental agreement, the cost of hire shall be charged on a pro rata basis until the equipment is returned.

Any late return charges, replacement and repair costs or insurance excess payments may be deducted from the Security Deposit.

In the event that the costs are in excess of the Security Deposit, the Hirer shall reimburse Beacon Bikes the full costs relating to loss, theft, damage or failure to return the equipment over and above the Security Deposit.

The Hirer will be held fully liable for any loss, theft or damage to all equipment and repairs and replacements will be charged at full market value.


Equipment booked and paid for in advance will be available for collection at the pre-arranged time and location as agreed at the time of booking. If, for any unforeseen reason, Beacon Bikes Ltd is not able to provide the equipment ordered or an equivalent alternative, then a full refund will be given or vouchers for an alternative date.

For bookings under 6 people, a minimum of 72 hours’ notice must be given for cancellation of an advance booking by email or telephone, otherwise payment will be taken in full.

For group bookings over 6 people, at least 2 weeks’ notice must be given for cancellation of an advance booking by email or telephone to receive a full refund. If notice of a cancellation is given between 2 weeks and 72hrs before the booking, 50% of the full cost of the booking will be refunded. If notice of cancellation is given within 72hrs of an advance booking, payment will be taken in full.

Should the Hirer request, bikes can be changed to an upgraded model subject to stock availability for an additional, pro-rata, charge which will be taken on the day of hire.

Late Returns/ Early Returns

Unless previously agreed with Beacon Bikes Ltd, all equipment must be returned within the specified hire period. A charge for late return will be applied on a pro-rata basis based on the Beacon Bikes Ltd seasonal price list. No full or partial refunds will be given for early returns or cancellation during the period of equipment hire under any circumstances, including adverse weather conditions. 


Safety and Security


The Hirer accepts complete responsibility during the period of hire for the safe custody of the equipment and for any loss, theft or damage. The Hirer is responsible for the security of the bicycle and must lock it to a fixed object whenever unattended and keep the equipment safeguarded at all times. Beacon Bikes will provide locks to assist with this purpose. Any loss, theft, damage or accident should be notified to Beacon Bikes Ltd immediately and, in the event of theft or accident, also to the nearest Police Station.

The Hirer is responsible for maintaining the equipment in a satisfactory and safe condition. All electric bikes users must be 14 years old or above. It is against the law to operate an electric bikes below this age. All children under 18 years old must be accompanied by an adult.

Cycling Safely

Please cycle sensibly and safely at all times and respect other road and path users, as well as the natural environment. Electric Mountain Bikes supplied by Beacon Bikes Ltd are suitable for use on designated roads, paths and trails. The Hirer agrees that they shall not be ridden outside of designated roads, paths or trails, and will not be ridden in areas where cycling is not permitted.

Electric bikes must not be submerged in water. The Hirer agrees not to ride in streams and rivers. As the Hirer, you accept that cycling has risks and confirm that you are a competent cyclist. You should not ride if you are in ill health, have a disability likely to affect your ability to cycle, or your eyesight is not of the sufficient standard required by a road driving test. The Hirer agrees not to ride under the influence of alcohol, strong medication or drugs. Failure to comply with the above will result in the immediate confiscation of all equipment with no entitlement to any refunds or compensation.

It is strongly advised that the Hirer and all members of the party wear helmets whenever riding the bikes and are equipped with suitable clothing that takes into account the season and changing weather conditions.

Front and rear lights are required in hours of reduced light. The Hirer agrees to follow the Highway Code at all times. Do not ride on pavements, against oncoming traffic or more than two abreast. Please respect all traffic signals and do not run red lights. Be courteous to other road and path users and ride responsibly. Do not attempt any manoeuvres beyond your skill level or the bike’s specific capabilities.

The Hirer accepts full responsibility if any of the above is ignored and Beacon Bikes will not be liable for death or injury to any person or loss or damage to any property that results. Except for liability for personal injury or death resulting from our negligence, Beacon Bikes Ltd liability to the Hirer whether in contract, tort (including negligence) breach of statutory duty or otherwise is limited to the cost of the hire. The Hirer agrees to indemnify Beacon Bikes Ltd against any liabilities, costs, expenses, damages and losses arising out of or in connection with the death or injury to any person or any damage to property resulting from your hire or use of the equipment. We advise that you do not ride without personal and third-party liability insurance.

Beacon Bikes Ltd reserves the right to refuse hire of equipment to any individual or group.

Beacon Bikes Ltd
Kemp House
160 City Road
United Kingdom
Company Number: 12964653